frequently asked questions, will bratt, counselling victoria bc, victoria bc counsellor

FAQ - Frequently Asked Questions

How do I schedule a counselling appointment with Will Bratt?

The best and most direct way of booking an appointment is via email.  I can be contacted at will@heartandoaktherapy.com for any and all questions to do with my therapeutic practice.

I can also be reached by phone at 250-661-2212.

What does counselling with Will Bratt cost?

My standard rates are as follows:

Individual counselling sessions: $150.00/60 minutes

Couples counselling sessions: $170.00/60 minutes

All services are subject to 5% GST

What forms of payment do you accept?

I can accept the following methods of payment:

  • Cash

  • Cheque

  • Credit Cards

  • Debit Cards

  • Interac Etransfers

Will my insurance or extended health benefits cover counselling?

Health benefit providers differ significantly from company to company and even plan to plan.  To find out if your coverage will include counselling with me, contact them and provide them with the following information:

How often should I meet with Will for counselling?

Because everyone has different preferences and factors to consider when deciding how often to meet with a counsellor, there is no set or “right” answer to this question.  On average, most people will meet with me on a weekly basis for the first 4-6 sessions, and then gradually meet less frequently.  Like all aspects of my work, I approach arranging the frequency of sessions in a collaborative way that suits the client’s life, finances, and other commitments.

What is your confidentiality policy?

As a counsellor in private practice, my confidentiality policy is in line with the industry standard.  The bottom line is, everything we talk about will stay confidential between you and I.  The only reason I would need to break confidentiality is if:

  • You were to tell me of a child or vulnerable adult being subjected to abuse or neglect.

  • You were to disclose an immediate intention to end your life or the life of another person.

  • If you’re involved in a legal matter and the court subpoenas your file.